Order By Phone or FAX

Simply call the Stahlsac sales office at 1-828-684-9848. We gladly accept Visa and Mastercard. You can also FAX your order to 828-645-3006.

Shipping Options

We offer three levels of shipping service for domestic orders.

If you need your order quicker, please place your order by phone.

Please note: Orders are shipped the next business day (M-F) after they are received. Orders placed on Friday will be shipped the following Monday. Saturday delivery may be available to your ZIP code for an additional $12.50 charge. You must call our Customer Service center at 1-800-521-2247 to schedule Saturday delivery. If your order absolutely, positively needs to arrive on a certain day, please call Customer Service.

*Express 2-Day delivery to Alaska and Hawaii may take 3 days. Express delivery fees to U.S. Territories are higher than those listed above. Please call our Customer Service center at 1-800-521-2247 for shipping fees. FedEx 2-Day delivery requires a signature; if you will not be home to sign for your package please call Customer Service at 1-800-521-2247 to waive the signature requirement.

**Express Next Day delivery is available only in the continental U.S. Fed-EX will NOT leave a Next Day delivery without a signature. If you will not be home to sign for your package please call Customer Service at 1-800-521-2247 to waive the signature requirement.

Shipping Holidays

Stahlsac Mail Order and its carriers will not be shipping or delivering on:

New Year's Day
Presidents' Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Additional Fed-EX holidays include:

Day after Thanksgiving – Only Air and International packages will be delivered

New Year's Eve – Only Air and International packages will be delivered

Additional USPS holidays include:

Martin Luther King, Jr. Day
Columbus Day
Veterans' Day

We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to Stahlsac for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.


Repairs

By law, garments sent in for repair must be clean; please wash the garment before mailing it. Please call 1-800-521-2247 for an RMA# then send the item to:

Stahlsac - A Diamond Brand Company
145 Cane Creek Industrial Park Rd. Suite 100
Fletcher, NC 28732

Include a note with your RMA#, name, return address, daytime phone number, what you are sending in and why, and what you would like to have happen. The product will be evaluated and if there is to be a charge, you will be contacted. If the item is deemed irreparable, we may, at our discretion, replace it or send a Gift Card for the last known retail value of the piece. If you would like the piece returned to you even if it cannot be repaired, please indicate this in your note.

Be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time, with shipping, is about six weeks. However, you can cut that down to about three weeks by using expedited shipping (two-day service or similar); we will ship the package back to you in the same manner.


Returns and Exchanges

Include a note with your name, return address, daytime phone number, what you are sending in and why, and what you would like to have happen. For returns, item must be in new, unused condition. Please be sure to ship the package with a carrier that can provide tracking and insurance.

Typical turnaround time, with shipping, is about three weeks. However, you can cut that down to about a week by using expedited shipping (two-day service or similar); we will ship the package back to you in the same manner.

If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt. The credit card will be charged for the replacement item(s) when shipped. If we cannot exchange or repair the item to comply with your request, we may, at our discretion, issue a Gift Card for the last known retail value.


International Orders

Ordering Online from Outside the US

Unfortunately, our site is not set up to handle orders with international addresses. However, you can give us your order by phone (1-828-684-9848) or fax (1-828-645-3006) and we will be happy to ship it wherever you like. The shipping cost varies with the destination, weight of the package and shipping method: Federal Express (one week, expensive) or Postal Service (one month, less expensive). We accept Visa or MasterCard for payment of phone and fax orders. If you are going to order by fax, just select your items online, print out the "Shopping Bag" page and be sure to include your shipping address, billing address, credit card number and expiration date, and any second choices. Prices for products shipped internationally are different from those shown on our website. Please contact us by phone or fax for pricing information before placing your order.